Support
Need help? Email support@longnoteai.com. Tell us what happened and, for a recording, roughly when you made it.
Questions
What does Longnote AI do?
Record or import a meeting, lecture, interview or voice note. Longnote AI turns it into a transcript with the speakers told apart, then writes notes that fit what you recorded: decisions and actions for a meeting, an outline, key terms and flashcards for a lecture, questions and answers for an interview, a clean note and to-dos for a voice note. Every point links to the moment it was said.
How long can a recording be?
Hours. Long recordings are what Longnote AI is built for. One recording credit covers up to 3 hours; a longer recording uses more than one credit.
What does it cost?
Your first 2 hours are free. After that you can pay per recording, or subscribe if you record often. Prices are shown in the app before you buy.
How long does it take to get my notes?
Usually a few minutes, even for a 90-minute recording. Once the upload has finished you can leave the app; your notes will be ready when you come back.
Which languages are supported?
Transcripts work in about 99 languages, including English and Malay. The language is detected automatically, or you can choose it. Notes are written in the recording's language unless you pick another one. The app itself is in English and Malay.
What if a recording can't be processed?
If processing fails, or the recording has no speech, the credit or free time it used is given back automatically.
Is my audio private?
Your recordings are tied to your app, not to your name. Uploaded audio is deleted automatically 30 days after upload, and transcripts and notes stay until you delete them. We don't show ads or sell data. The Privacy Policy has the details.
How do I delete my data?
Deleting a recording removes its audio, transcript and notes. To delete everything, use Settings in the app, or email us.
Can I record other people?
Yes, but ask for their permission where the law requires it. You are responsible for the recordings you make.
Refunds and purchase problems
Purchases are made through Apple, so refunds are requested at reportaproblem.apple.com. If something you bought doesn't show up in the app, email us with the date of the purchase.